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Public Safety Building, 46 Lyme Road, Hanover, NH, 03755 / 603 643-2222 (non-emergency) | |||
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Dial 911 for Police Emergency Nicholas Giaccone, Police Chief PoliceChief@hanovernh.org Administration Detective Division Patrol Division Communications Division Parking Division "District Court" |
Communications DivisionUpper Valley Regional Dispatch CenterThe Communications Division is the link between the public and emergency services. We are a Regional Dispatch Center and serve 23 Towns and 62 agencies, supporting Police, Fire, Emergency Medical Services and Public Works agencies in both Vermont and New Hampshire. Our coverage area is over 900 square miles and serves approx. 50,000 residents. In 2009 the Dispatch Center handled 126,947 telephone calls and about 300,000 radio transmissions. There were 45,518 Incidents including 3,005 calls to 9-1-1. 44,101 calls involved the Police, 3,264 involved Fire units and 3,217 were requests for an Ambulance. We acknowledge that no matter why you are calling the Dispatch Center, you probably feel that it is an emergency, to you. We ask that you remember however that our staff is trying to handle many in-progress calls at one time, quite likely in several different towns, and must assign them a realistic priority to best use the available resources. For example, a lost pet can be traumatic but it may be assigned a lower priority than an accident with injuries, a theft in progress or many other situations. We remind you that 911 is for Emergency Use Only, such as:
If you need to call the dispatch center for a non-emergency, please call the business line at (603) 643-2222. Please DO NOT Call 911 for:
Burning Permits The Communications Center DOES NOT issue burning permits. To obtain a permit to burn brush (or cooking/camp fires) you must contact one of the local Fire Wardens in your town. Once you have a permit we ask that you then call the Communications Center. We will document your name, the location you will be burning at and a contact phone number. We take this information to prevent sending the fire department on a reported fire when it is actually a permitted burn. Each day the State of NH sets a "Fire Danger Level". Based on that level a Burning Ban may be issued. In this case no permits will be issued until the ban is lifted. You may call (866) 643-4737 to hear a recording of the Fire Danger Level each day. During the winter, when there is SIGNIFICANT (6 inches or more) snow on the ground, a permit is not needed to burn however we still ask that you call Dispatch to notify us so we can document that you are burning and thus prevent sending the fire department. Once snow coverage reaches less than 6 inches a burning permit is needed. In New Hampshire burning brush is restricted to after 5pm unless there is a steady soaking rainfall currently underway, in which case your Fire Warden may allow you to burn, while it is raining, prior to 5pm. Seasonal Cooking and Campfire permits are also available.
The Communications Center monitors hundreds of Municipal and Private alarm systems. The systems range from Municipal Fire Alarms to Burglary Alarms to Panic Alarms to Water and Waste Water Alarms as well as Power Outage and Low Temp Alarms.
If you wish to have an alarm monitored by the Communications Center please review Hanover Town Ordinance #19 - Regulating Private Alarm Systems and download the application below.
The Communications Staff play a vital role in communicating between the units in the field and the public. We answer all Police Department and Fire Department telephone lines, handle radio communications with all Police units, Fire and Rescue units, and Public Works units as well as speak with citizen that walk into the Police Department.
When you call, you may think that we are wasting time asking you a lot of questions, but the information that we gather can be very important. Our staff are trained to handle "In-Progress" Police and Fire calls as well as some being Emergency Medical Dispatchers. Some of the questions we normally ask are:
The information that you provide can speed up the unit's response in finding your house, apprehending a suspect(s) or even saving a life.
When you call 911 in New Hampshire, the call is answered by the NH Bureau of Emergency Communications in Concord or Laconia. For our Vermont Towns, your call will normally be answered by VT State Police in Williston, VT and ultimately transfered to us, if you are within our service area. If the call is medical in nature, the 911 operator will stay on the line with you and give you instructions on how to handle the situation. The caller will also be set up on a conference call with us here in the Communications Center and we will send the appropriate units.
Calls to 911 that are non-medical in nature are re-routed to the Communications Center where we will ask you questions to determine what units need to respond.  Hanover Dispatch Staff - 2009 -- (Photo Credit: Chris Wagoner) Back row: Sam Provenza, Coordinator E. Douglas Hackett, Tim Goodwin and Kevin LaHaye. Front row: Lisa Camarra, Gail Paige, Randy Wagoner, Fred Cummings and David Saturley. Communications Coordinator - E. Douglas Hackett Communications Officer - Lisa C. Camarra PT Dispatchers:
We are proud of the Training and Expertise that our staff bring to the Communication Center including members who are Tactical Dispatchers with the Regional Special Operations Unit (SOU). Some of the other roles that our staff play:
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