FAQs • Hanover, NH • CivicEngage

My mailbox was hit during winter operations. Who should I call?: If you are sure that the mailbox was damaged by the Town Highway plow operator, please email the Public Works Office or call 603-643-3327. Oftentimes we will discover that another operator (e.g., plow hired to clean the driveway) was responsible for the damage. Please do not automatically blame us. Our guys work hard and take great pride in their profession. If damaged by one of the drivers, it is neither malicious nor intentional.

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Public Works

You can report street light outages directly through Liberty's website. You will need the closest address(es) of the affected street light(s).

Residents can also contact the Department of Public Works and they will forward the report to Liberty.

2. It’s afternoon and my recycling hasn’t been picked up. What do I do?: Did you put it out by 7 am? Did you have everything in the approved container? Check to see if Casella put a "Non Collection Notice Sticker" on it. If there is no sticker, leave it out. Casella has until the end of day to pick up your recycling. Call Casella at 802-295-2660 to report missed pickup at 3 pm.

3. Where can I bring my trash?: The Town of Hanover uses the Lebanon Solid Waste Facility located on 12A in West Lebanon, NH. Please visit the City of Lebanon's Solid Waste Facility page for information on accessing the facility.

4. My street sign is gone. Who do I call?: If you suddenly notice that your street sign is missing, please email the Hanover Public Works Office or call 643-3327.

5. My mailbox was hit during winter operations. Who should I call?: If you are sure that the mailbox was damaged by the Town Highway plow operator, please email the Public Works Office or call 603-643-3327. Oftentimes we will discover that another operator (e.g., plow hired to clean the driveway) was responsible for the damage. Please do not automatically blame us. Our guys work hard and take great pride in their profession. If damaged by one of the drivers, it is neither malicious nor intentional.

6. What happens to the tree that fell after a major storm?: The Town's responsibility is to keep all roads passable. Trees that have fallen into the road will be cut and pushed off to the side. The disposal of the tree is the responsibility of the homeowner. Many homeowners prefer to keep the wood for their own use. If you are interested in any trees you see fallen near the roadside, please contact the homeowner first before taking them.

7. I’ve raked up leaves, what now?: Leaves cannot be raked out into the street! This creates a hazardous and unsafe situation which may result in Police involvement. The Town does not offer curbside pickup of leaves. Leaves may be taken to the Lebanon Solid Waste Facility (this includes clumps of sod, soft clippings from shrubs, hay, weeds and tree limbs under 4 feet in diameter). Please see attendant at the facility for drop-off location. Bags must be emptied out.